FAQ

We accept Visa, MasterCard, Discover, and American Express credit and debit cards, as well as PayPal and select prepaid methods。

To help prevent fraud, all credit card payments are subject to security checks. If your billing address does not match your shipping address, your order may be delayed, cancelled, and refunded. In such cases, you may place a new order using a payment method with matching billing and shipping details.

To request an item cancellation, please navigate to the “Request Cancellation” section on your Ringlands.com.au My Account page and submit your request. Cancellation requests can only be made for pre-order items that have not yet been released.

Please note that submitting a cancellation request does not guarantee approval. All requests are reviewed individually based on specific conditions and may be either accepted or declined.

Cancellation requests are generally not accepted in the following situations:

• 
  The pre-order item has already been released
  
• 
  Back-order items
  

Please also be aware that approved cancellations may still result in account consequences. Misuse of the “Order Cancellation Request” feature or accumulating an excessive number of cancellations may lead to account restrictions.

If you have any further questions, please feel free to submit an inquiry ticket through our support page.

Depending on your country’s customs regulations, you may be required to pay customs duties or tariffs before receiving your package.

In certain regions, such as the United Kingdom and France, the local postal service may also charge an additional handling fee for processing parcels subject to customs charges. Unless otherwise stated, these customs duties and any related handling fees are not included in your order’s Grand Total.We neither requests nor receives this money and is unable to control the amount.

Please note that some countries may require parcels to be opened for customs inspection. Our store cannot be held responsible for any actions taken by customs officials, and we are unable to provide compensation or replacements for any items lost, seized, or damaged during the inspection.

Yes. All credit card transactions are proccessed via a reliable third-party payment system.
Your information is never stored on RingLands's servers.

Our products are shipped from China.

Yes, you will receive an email once your order ships that contains tracking information. You can also find this tracking information on yourOrders page.

The shipping cost varies per product and selected shipping method. By adding products to your cart and accessing the Shopping Cart page, you can instantly view the shipping charge prior to completing your order.

We are often only told the expected month a pre-order product will release. This information is written on the product's page. Please note that most figures tend to arrive near the end of their scheduled month.

In the case a pre-order product's expected release is delayed, customers will be contacted.

We greatly appreciate your support and thank you for shopping with Ringlands Shop. While we want to make the delivery process as smooth as possible, we are required to comply with international shipping regulations. As a result, we are unable to mark orders as gifts or declare a lower value than the actual purchase price on customs documentation.

We greatly appreciate your support and thank you for shopping with Ringlands Shop. While we want to make the delivery process as smooth as possible, we are required to comply with international shipping regulations. As a result, we are unable to mark orders as gifts or declare a lower value than the actual purchase price on customs documentation.

If your order appears to be taking longer than expected to arrive (more than 3 weeks for EMS shipments), please have your tracking number ready and contact your local postal service to inquire about its delivery status. In some cases, parcels may be held at a local post office awaiting collection or delayed in customs at the destination country's port of entry.

Please note that EMS and Registered Mail shipments require a signature upon delivery. If no one is available to sign for the package, the postal service may leave a delivery notice with instructions on how and where to collect it. Unregistered shipments may be left in a safe location without a signature, depending on local postal policies.

If a package cannot be delivered due to customer-related issues, such as an incorrect address or failure to collect the parcel, and is subsequently returned to us, we will contact you to arrange reshipment. Please be aware that any additional shipping costs associated with returning and resending the package will be the responsibility of the customer.

If you believe your package is lost or cannot be located after a reasonable waiting period, please contact us before opening a PayPal dispute or filing a chargeback with your credit card provider. We are committed to resolving delivery issues as quickly as possible, and initiating disputes or chargebacks may delay the resolution process and prevent us from providing the most efficient assistance.